How we use your data

Who runs Durham Patios

Durham Patios is a trading name of 360 Media Works Ltd, company number 12691769, registered office Varsity House, C/O A E Scott & Co, Falcon Court, Preston Farm Industrial Estate, Stockton-on-Tees, TS18 3TS. In law, that business is the controller of the details you share here, and info@durhampatios.co.uk is the address to use for anything to do with your data.

What we collect

Using the form means sharing your name, phone number, email address, postcode and, if you wish, a message. We need these to get back to you and arrange a quote. The site does not ask you to register.

Why the law allows this

UK data protection law lets us use your information because you have requested a quote, which is a step before a contract, and because we have a legitimate interest in replying to people who contact us.

Who else receives your details

Only our own team and the service providers named on this page see your enquiry, and only so it can be dealt with. Your information is not sold, rented or used for anyone else's advertising.

How long details are held

Enquiry details are kept for no more than 24 months after your last contact with us and are then deleted.

How the enquiry form works

Enquiries are collected through a form built by HighLevel (LeadConnector), served from api.leadconnectorhq.com. HighLevel, a US business, stores those enquiries on our behalf as a processor. Your details may therefore be handled in the United States, with HighLevel's data processing terms providing the safeguards for that transfer.

What the form stores in your browser

The form cannot work without a little storage on your device. It sets __cf_bm, a security cookie, and writes local storage entries (prefixes v2_, v3_ and form_progress_) holding session history, a browser identifier and your progress, so the enquiry can be linked to the page you started from. The provider also receives your IP address and browser type. You may clear all of this whenever you want; see cookies for more.

Spam and bot checks

Submissions pass through Cloudflare Turnstile, an alternative to picture puzzles that confirms you are human. Some fonts and scripts for the form are loaded from its provider's servers. We don't run marketing or Facebook pixels.

Our web host

Our pages are hosted on Cloudflare's network. To deliver them and defend against attacks, Cloudflare processes connection details such as your IP address. We have not installed analytics, and nothing on the site tracks you for advertising.

Raising a concern

If you're not happy with how we have handled your data, you can complain to the Information Commissioner's Office at ico.org.uk.

Controlling your information

Under UK GDPR you have the right to access the personal data we hold, to correct it, to have it erased and to object to or limit its use. Send requests to info@durhampatios.co.uk; we respond within a month.

Keeping this page up to date

We'll amend this notice when anything material changes, and the revision date will be updated.